Privacy Policy

Information We Collect

We collect information you provide directly, including account details, architecture prompts, generated and edited diagrams, project names, saved diagram metadata, settings, and support messages.

We also collect technical and usage information, including device and browser details, IP-derived approximate location, pages viewed, feature usage, logs, error diagnostics, and analytics events.

Cookies and Analytics

We use cookies, local storage, and similar technologies to keep you signed in, preserve preferences, understand product usage, improve reliability, and measure performance.

Our analytics and infrastructure providers may process usage data on our behalf. You can control cookies through your browser settings, but some product features may not work correctly if cookies or local storage are disabled.

How We Use Information

• Provide, maintain, secure, and improve diagram generation, saved projects, and related product features.
• Authenticate users, protect accounts, prevent abuse, debug errors, and operate the service.
• Measure product usage, performance, reliability, and feature adoption.
• Respond to support requests and send service-related notices.
• Comply with legal obligations and enforce our terms.

Prompts, Diagrams, and AI Providers

Architecture prompts, generated diagrams, project data, and related metadata may be processed by BuildPlane and service providers that help us generate outputs, store projects, monitor reliability, and provide support.

Do not submit secrets, passwords, private keys, regulated personal data, confidential customer data, or information you are not authorized to process.

Service Providers and Sharing

We do not sell personal information. We may share information with vendors that help us operate the service, such as hosting, authentication, database, analytics, observability, storage, and AI infrastructure providers.

We may disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a merger, acquisition, financing, or sale of assets.

Retention and Deletion

We keep information for as long as needed to provide the service, maintain security, resolve disputes, comply with legal obligations, and enforce agreements. You may request deletion of account data or saved diagrams, subject to legal and operational retention needs.

Security and Your Rights

We use reasonable technical and organizational safeguards to protect information. No internet service is completely secure.

Depending on your location, you may have rights to access, correct, delete, export, or object to certain processing of personal information. To make a request, contact us using the address below.